Refund policy

Last updated: August 19, 2026

At Nurevnia, we want you to have a positive experience with your purchase. If there is a problem with your order or product, please contact us at support@nurevnia.com and we will review the situation and work with you toward an appropriate resolution.

Damaged, defective, incorrect, or incomplete products

Please contact us within 30 days of delivery if:

  • Your product arrives damaged.
  • Your product is defective or does not function as reasonably described.
  • You received the wrong product or variant.
  • An essential component or accessory is missing.
  • Your order has another issue that may qualify for a refund or replacement.

To help us investigate your claim, please provide:

  • Your order number.
  • A clear description of the issue.
  • Clear photographs of the product and packaging.
  • A video demonstrating the issue where appropriate.

Unboxing evidence

For claims involving damage, missing items, incorrect products, tampering, or visible delivery damage, we strongly recommend recording a continuous video while opening the package and showing the contents and condition of the product.

Unboxing photos or video may be requested as evidence when reasonably necessary to investigate a claim. The absence of an unboxing video may make it more difficult for us to verify what happened and may affect the resolution of the claim, subject to applicable law and your rights as a consumer.

This evidence requirement is intended to help protect both customers and Nurevnia against disputes involving damage, missing items, tampering, or other issues occurring after delivery.

Resolution of qualifying claims

After reviewing the circumstances and available evidence, Nurevnia may provide:

  • A replacement product; or
  • A refund to the original payment method; or
  • Another appropriate resolution where applicable.

The specific resolution will depend on the nature of the issue and the information available.

Change-of-mind returns

Nurevnia does not currently offer general returns solely because a customer changes their mind, no longer wants the product, or ordered the wrong item, except where applicable law requires otherwise.

We therefore encourage you to review the product information, specifications, and shipping information carefully before placing an order.

Incorrect or incomplete shipping information

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because the address provided by the customer is incorrect, incomplete, or otherwise insufficient, Nurevnia will make reasonable efforts to assist, but additional shipping or replacement costs may apply where permitted by law.

Delayed or missing orders

If your order has not arrived within the estimated delivery period, please contact us at support@nurevnia.com.

We will review the available tracking information and work with our fulfillment and shipping partners to investigate the shipment.

Tracking information showing delivery does not automatically establish eligibility for a refund. Additional information or evidence may be requested where necessary to investigate a non-delivery claim.

Returns

Do not send a product to any return address without receiving written instructions from Nurevnia.

Where a physical return is required, Nurevnia will provide the appropriate return instructions and explain the applicable return-shipping arrangements before the return is made.

Return-shipping arrangements may depend on the reason for the return and the circumstances of the case.

Refund processing

Once a refund has been approved by Nurevnia, we will generally initiate the refund within 5–7 business days.

After the refund is initiated, the time required for the funds to appear in your account may depend on your payment provider, card issuer, bank, or financial institution.

Razorpay may provide refund-reference information that can be used to track the refund with the relevant payment provider or bank.

Products that have been used

A product being opened or used does not automatically prevent a customer from receiving a remedy for a legitimate defect, incorrect product, or other qualifying issue.

However, customers should contact Nurevnia promptly after discovering a problem and provide reasonable evidence of the issue.

Exceptions and consumer rights

This policy does not limit or exclude any rights or remedies that cannot legally be excluded or limited under applicable law.

Contact

For return or refund assistance:

Nurevnia
Email: support@nurevnia.com
Phone: +91 635 412 5421
Address: F3/20, AMNS Township Nandniketan, Hazira, Surat, 394270 Hazira GJ, India